Franka is a high-impact leader with over 12 years of experience transforming organisations through innovative people strategies and exceptional customer experience leadership. As our Chief People & Business Growth Officer, she bridges the gap between internal team excellence and client satisfaction — ensuring that the way we work fuels both operational success and revenue growth.
Her career spans senior roles in human resources, customer service transformation, and agile project delivery, where she has consistently driven measurable results: reducing recruitment cycles by up to 40%, boosting client retention by over 15%, and leading service innovations that directly contributed to new business wins.
Franka is a Fellow of the Chartered Institute of Human Resource Management (FCIHRM), a Certified Human Resource Professional (CHRP), and a recipient of the Award of Excellence in Quality Leadership Service from the Institute of Organisational & Administrative Risk Management. She also holds multiple Agile and Scrum certifications, equipping her to streamline processes and foster a culture of adaptability.
At the core of her leadership is a simple philosophy — that engaged, empowered people create exceptional client experiences, and exceptional client experiences create business growth.
Franka Titilayo Osuagwu
Chief People & Business Growth Officer
Blackstone Integrated Oil & Gas Services
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